Returns & Exchanges

Since we’re a small business, we do not accept returns at this time. However, your satisfaction is important to us, and we strive to ensure every candle meets our quality standards.

Exchanges & Defective Items

If you believe you received a defective candle, please contact us within 72 hours of receiving your item. We require a photo and description of the defect to process your exchange. Upon review, we’ll happily send a replacement candle if the item is deemed defective.

Additional Details

• Non-Returnable Items: Due to the nature of our products, all sales are final.
• Contact Us: If you have any questions or concerns, please reach out to our customer support team at shantalbathandbody@gmail.com.
• Damaged Items: If your order arrives damaged, send us a photo of the product and packaging within 72 hours of delivery, and we’ll work on a replacement. We cannot accept returns of used products.

 Thank you for supporting our small business and understanding our policies. We’re here to help make your experience as smooth as possible!

*By placing an order with Shantal Bath and Body you are agreeing to our terms & conditions.